Privacy Policy

Age Restriction: This Site is intended solely for use by individuals who are at least 18 years of age. By accessing, browsing, or using this Site in any way, you represent and warrant that you are 18 years of age or older. This Site is not directed to, and we do not knowingly collect personal information from, anyone under the age of 18. If you are under 18, you must not access or use this Site.

SRV6 Tek Innovations, LLC (“SRV6 Tek Innovations,” “we,” “our,” or “us”), headquartered in Montgomery County, Maryland, provides IT network engineering consulting, technical publications, and related professional services (the “Services”). This Privacy Policy explains what personal information we collect through our website, blog, client portal, and future training subscription platform (collectively, the “Site”), why we collect it, how we use and protect it, and the choices and rights available to you. By using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with our practices, please do not use the Site.

1. Information We Collect

We collect information you provide directly to us, information collected automatically through your use of the Site, and information from third parties. Specifically:

1.1 Information You Provide Directly

Contact and Business Inquiry Forms: Name, email address, phone number, company name, job title, and project or engagement details submitted when you request information about our network engineering services.

Blog and Comments: Name, email address, optional website URL, and the content of any comment you post.

User Accounts and Logins: Username, encrypted password (we never store passwords in plain text), account
preferences, and login/session activity.

Future Training Subscriptions: Billing name and address, payment method details (processed by our third-party
payment processor — we do not directly store full payment card numbers), course enrollment, progress, quiz/exam results, and subscription status. This functionality is not yet active and will be governed by an updated version of this Policy prior to launch.

Communications: Records of correspondence if you contact us directly by email or phone, including the content of your message and our response.

1.2 Information Collected Automatically

Technical and Device Data: IP address, approximate geolocation derived from IP address, browser type and version, operating system, device identifiers, referring/exit pages, and timestamps.

Usage Data: Pages viewed, links clicked, time spent on pages, scroll behavior, and general navigation patterns,
collected via server logs and analytics tools.

Cookies and Similar Technologies: As described in Section 3 below.

1.3 Information From Third Parties

We may receive limited information about you from third-party services you use to interact with us (for example, if you sign in using a third-party authentication provider, or if a payment processor confirms a completed transaction)

2. How We Use Your Information

• To respond to business inquiries and provide quotes, proposals, and IT network engineering services.
• To create, maintain, and secure your user account and authenticate your login sessions.
• To publish and moderate blog comments, including removing content that violates our comment guidelines.
• To process future training subscription payments, deliver course content, track progress, and issue receipts or renewal notices.
• To send administrative communications, such as security alerts, policy updates, and service-related notices.
• To send marketing communications where you have opted in, and to manage your communication preferences.
• To monitor, analyze, and improve the performance, security, and usability of the Site.
• To detect, investigate, and prevent fraud, abuse, unauthorized access, and other illegal or prohibited activity.
• To comply with applicable legal obligations, enforce our terms, and protect our rights and the rights of others.

3. Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to operate the Site and understand how it is used. Cookies are small text files stored on your device.

You can control or disable cookies through your browser settings. If you block strictly necessary cookies, some features of the Site — such as logging into your account — may not function properly. Where required by law (including under the EU/UK cookie rules implementing the ePrivacy Directive), we will request your consent via a cookie banner before setting non-essential cookies.

4. Legal Bases for Processing (EEA/UK Visitors)

If you are located in the European Economic Area or the United Kingdom, the General Data Protection Regulation (GDPR) and UK GDPR require us to identify the legal basis on which we process your personal data. We rely on the following bases:

Legal Obligation: Processing necessary to comply with applicable law, such as tax or accounting record-keeping requirements.

Contract: Processing necessary to respond to your inquiry, provide services you request, or administer a paid subscription.

Legitimate Interests: Processing necessary for Site security, fraud prevention, analytics, and improving our Services, provided such interests are not overridden by your rights.

Consent: Processing based on your consent, such as non-essential cookies or opted-in marketing emails, which you may withdraw at any time.

5. How We Share Your Information

We do not sell or rent your personal information to third parties for their own marketing purposes. We may share information in the following circumstances:

Service Providers: With vendors who perform services on our behalf, such as website hosting, email delivery, payment processing, analytics, and customer support tools. These providers are contractually obligated to protect your data and to use it only for the purposes we specify.

Professional Advisors: With attorneys, accountants, auditors, and insurers as needed to operate our business.

Business Transfers: In connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of some or all of our assets, in which case personal information may be transferred as a business asset, subject to standard confidentiality arrangements.

Legal Compliance and Safety: Where required by law, subpoena, or court order, or where we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others, investigate fraud, or respond to a government request.

With Your Consent: In any other circumstances where you have given explicit consent.

6. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this Policy, including to provide the Services, comply with legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. As general guidance:

Business inquiry and contact form data is retained for up to 3 years from your last interaction with us, unless a longer period is required to service an active engagement.

Account data is retained for as long as your account remains active, and for a reasonable period thereafter to allow for reactivation, followed by deletion or anonymization.

• Blog comments are retained indefinitely as part of the public discussion record unless you request removal.
• Billing and subscription records are retained as required by applicable tax and financial recordkeeping laws.
• Server and security logs are typically retained for 12–24 months for security and troubleshooting purposes.
  When personal information is no longer needed, we securely delete, destroy, or anonymize it.

7. Data Security

We implement administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit using TLS/HTTPS.
• Encrypted storage of account passwords using industry-standard hashing algorithms.
• Access controls limiting employee and contractor access to personal information on a need-to-know basis.
• Use of reputable, security-vetted hosting and payment-processing infrastructure for any future billing functionality.
• Regular review of our security practices as the Site and its features evolve.
  No method of transmission or storage is 100% secure, and we cannot guarantee absolute security. You are responsible for keeping your account credentials confidential and for notifying us promptly of any suspected unauthorized use of your account.

8. International Data Transfers

SRV6 Tek Innovations is based in the United States, and information we collect is generally processed and stored in the United States. If you access the Site from outside the United States, you understand that your information will be transferred to, stored, and processed in the United States or other countries whose data protection laws may differ from those of your home jurisdiction. Where required, we rely on appropriate safeguards — such as Standard Contractual Clauses or equivalent mechanisms — for transfers of personal data originating in the EEA, UK, or Switzerland.

9. Your Privacy Rights

Depending on your location, you may have some or all of the following rights regarding your personal information:

• Access: Request confirmation of whether we process your personal information and obtain a copy of it.
• Correction: Request that we correct inaccurate or incomplete personal information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Restriction / Objection: Request that we restrict or object to certain processing, including processing based on legitimate interests or for direct marketing.
• Portability: Request a copy of personal information you provided to us in a structured, commonly used, machine-readable format.
• Withdraw Consent: Where processing is based on consent, withdraw that consent at any time without affecting the lawfulness of processing before withdrawal

To exercise any of these rights, contact us at the email address shown at the top of this document. We will respond within the timeframe required by applicable law. If you are located in the EEA or UK, you also have the right to lodge a complaint with your local data protection supervisory authority.

10. California Privacy Rights (CCPA/CPRA)

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA/CPRA”), gives you the following additional rights with respect to your personal information:

• The right to know what personal information we collect, use, disclose, and (if applicable) sell or share.
• The right to delete personal information we have collected from you, subject to certain exceptions.
• The right to correct inaccurate personal information.
• The right to opt out of the “sale” or “sharing” of personal information. We do not sell or share personal information for cross-context behavioral advertising as those terms are defined under the CCPA/CPRA.
• The right to limit the use of sensitive personal information, where applicable.
• The right to non-discrimination for exercising any of your CCPA/CPRA rights.
  To submit a verifiable consumer request, contact us at the email address shown at the top of this document. We may need to verify your identity before processing your request. You may also designate an authorized agent to submit a request on your behalf, subject to our ability to verify that authorization.

11. Marketing Communications & Do Not Track

You may opt out of marketing emails at any time by clicking the “unsubscribe” link included in every marketing message, or by contacting us directly. You may continue to receive transactional or administrative messages (such as security alerts or subscription receipts) even after opting out of marketing.

• Our marketing emails comply with the CAN-SPAM Act, including accurate header information, clear identification as an advertisement where applicable, our physical business location, and a functioning opt-out mechanism honored within 10 business days.
• Some browsers offer a “Do Not Track” (DNT) signal. Because there is no common industry standard for DNT, our Site does not currently respond differently to DNT browser signals, though non-essential cookies can still be controlled through our cookie banner and your browser settings

12. Disclaimers

• IT Services Disclaimer: Information published on the Site (including blog posts, technical references, and white papers) is provided for general informational and educational purposes only and does not constitute professional advice or a service commitment. Any engineering, consulting, or advisory services are governed exclusively by a separate, signed statement of work or service agreement between you and SRV6 Tek Innovations.

• Training Subscription Disclaimer: Future training content is intended to provide educational value related to IT network engineering topics. We do not guarantee any specific certification exam outcome, job placement, promotion, or salary result from use of our training materials.
  
• No Warranty: The Site and its content are provided “as is” and “as available” without warranties of any kind, express or implied, to the fullest extent permitted by law.

13. Third-Party Links

Our blog and Site may contain links to third-party websites, tools, or resources, including RFCs, vendor documentation, and industry publications. We are not responsible for the privacy practices or content of any third-party sites. We encourage you to review the privacy policy of any third-party site you visit.

14. Data Breach Notification

In the event of a security incident that compromises the confidentiality, integrity, or availability of your personal information in a manner that triggers a legal notification obligation, we will notify affected individuals and, where required, applicable regulators without undue delay and in accordance with the timelines required under Maryland’s Personal Information Protection Act and other applicable state, federal, or international breach notification laws.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or the launch of new features such as our training subscription platform. We will post the revised Policy on this page with an updated “Last Updated” date. For material changes, we will provide additional notice where required by law, such as a prominent notice on the Site or an email to registered account holders. Your continued use of the Site after a revised Policy becomes effective constitutes your acceptance of the changes.

16. Governing Law and Dispute Resolution

This Privacy Policy and your use of the Site are governed by the laws of the State of Maryland, United States, without regard to its conflict-of-law principles. Subject to any non-waivable consumer protection rights you may have under the mandatory laws of your country or state of residence, any dispute arising out of or relating to this Privacy Policy shall be brought exclusively in the state or federal courts located in Montgomery County, Maryland, and you consent to the personal jurisdiction of such courts.